FloteAI vs ServiceTitan: Which is Right for You?
ServiceTitan is enterprise-grade software for contractors with 20+ employees who need advanced features like call center integration and complex workflows. FloteAI is built for small contractors (1-10 users) who need essential CRM features at an affordable price. This detailed comparison helps you choose the right platform for your business size and needs.
Side-by-Side Comparison
| Feature | ServiceTitan | FloteAI |
|---|---|---|
| Monthly Cost (5 users) | $1,250 - $2,500 | $39 |
| Setup Cost | $5,000 - $10,000 | $0 |
| Implementation Time | 2-3 months (often 6-12) | 5-10 minutes |
| Contract Required | Yes (12+ months) | No (cancel anytime) |
| Target Company Size | 20+ technicians | 1-10 users |
| Mobile App | Available (desktop-focused) | Mobile-first design |
| Offline Mode | Limited | Full offline support |
| Voice Note Capture | Not available | AI-powered |
| Call Center Integration | Built-in | Not available |
| Advanced Dispatch Board | Yes | Basic |
| Inventory Management | Advanced | Basic tracking |
| Marketing Automation | Built-in | Via Zapier |
| Customer Management | Advanced | Core features |
| Job Tracking | Yes | Yes |
| QuickBooks Integration | Advanced | Core sync |
ServiceTitan is Best For:
- Contractors with 20+ employees and multiple locations
- Companies with in-house call centers
- Businesses needing advanced inventory management
- Complex dispatch and scheduling operations
- Enterprise-level reporting and analytics needs
- Budgets of $15,000+ annually for software
FloteAI is Best For:
- Small contractors with 1-10 employees
- Mobile-first field technicians
- Teams needing voice-first data capture
- Contractors wanting simple, fast setup (5 minutes)
- Businesses working in areas with poor connectivity
- Budgets under $1,000 annually for software
Cost Comparison (5 Users)
ServiceTitan
Enterprise platform
FloteAI
Small business focused
Frequently Asked Questions
What's the main difference between FloteAI and ServiceTitan?
ServiceTitan is an enterprise-grade platform designed for contractors with 20+ technicians, offering advanced features like call center integration, comprehensive workflow automation, and deep business analytics. FloteAI is built for small contractors (1-10 users) who need core CRM features, voice-first data capture, and mobile-optimized tools at an affordable price. ServiceTitan costs $250-500 per user/month; FloteAI costs $39/month for up to 3 users.
Is ServiceTitan better than FloteAI?
ServiceTitan is better for large contractors (20+ employees) who need advanced features like call center, dispatch boards, revenue recognition, and complex reporting. FloteAI is better for small contractors (1-10 employees) who need essential CRM features, voice notes, and mobile tools without the complexity and cost. Neither is universally better - it depends on your company size and needs.
Can FloteAI replace ServiceTitan for small contractors?
Yes, for small contractors using ServiceTitan's basic features. FloteAI covers customer management, job tracking, estimates, invoicing, and QuickBooks integration - the core features most small contractors actually use. However, if you rely on ServiceTitan's advanced features (call center, inventory management, multi-location), FloteAI won't be a full replacement.
How much does ServiceTitan cost compared to FloteAI?
ServiceTitan costs $250-500 per user/month ($1,250-2,500/month for 5 users) plus $5,000-10,000 setup. FloteAI costs $39/month for up to 3 users with no setup fees. For a 5-user team, ServiceTitan costs $15,000-30,000+ annually; FloteAI costs $468 annually - saving $14,500-29,500 per year.
Does FloteAI have features that ServiceTitan doesn't?
Yes, FloteAI offers AI-powered voice note capture that ServiceTitan lacks. Contractors can record field notes while driving, and AI automatically extracts customer details, job information, and pricing. FloteAI is also designed mobile-first with full offline mode, while ServiceTitan is primarily desktop-focused with limited offline capabilities.
What does ServiceTitan offer that FloteAI doesn't?
ServiceTitan offers enterprise features FloteAI doesn't have: built-in call center, advanced dispatch boards, inventory management, pricebook with flat-rate pricing, marketing automation, revenue recognition, and multi-location management. ServiceTitan also has deeper integrations and more comprehensive reporting suitable for larger operations.
How long does implementation take for each platform?
ServiceTitan implementation takes 2-3 months minimum (often 6-12 months) with dedicated onboarding, training sessions, and system configuration. FloteAI setup takes 5-10 minutes - create account, import customers (optional), start recording notes. This is a key difference: ServiceTitan requires significant time investment; FloteAI is designed for instant productivity.
Which platform is better for mobile field work?
FloteAI is better for mobile field work. It's mobile-first, works fully offline, and optimized for one-handed use. ServiceTitan has a mobile app but requires desktop for many functions, needs constant connectivity, and has a steeper learning curve for field technicians. For contractors who primarily work in the field, FloteAI's mobile experience is superior.
Do both platforms integrate with QuickBooks?
Yes, both integrate with QuickBooks Online. ServiceTitan offers more advanced accounting features like revenue recognition and detailed job costing. FloteAI provides core syncing of customers, invoices, and payments. For basic accounting needs, both work well; for complex financial reporting, ServiceTitan has more capabilities.
What's the learning curve for each platform?
ServiceTitan has a steep learning curve requiring weeks of training. It's powerful but complex, with many features and workflows to master. FloteAI has a minimal learning curve with a 5-minute tutorial. The interface is intuitive and focused on essential features. For small teams, FloteAI's simplicity means faster adoption; larger companies may benefit from ServiceTitan's comprehensive training program.
Which platform is better for scaling a business?
ServiceTitan is better for scaling to 20+ employees with multiple locations, advanced dispatch needs, and call center operations. FloteAI is better for growing from 1-10 employees where simplicity and cost-effectiveness matter more than enterprise features. If you plan to scale beyond 15 employees, ServiceTitan may be worth the investment; if staying small is the goal, FloteAI scales more affordably.
Can I switch between the two platforms?
Yes, data can be migrated between platforms via CSV export/import. Moving from ServiceTitan to FloteAI is straightforward (1-2 days). Moving from FloteAI to ServiceTitan requires more effort due to ServiceTitan's complexity (2-3 months). ServiceTitan typically requires 12+ month contracts making switching costly; FloteAI has no contracts so you can switch anytime.
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